Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. The privacy notice governs and details the main privacy principle Luxscents UK Ltd ("we", "us", "our") applies to the data we collect and process through our services. The privacy notices describe how Luxscents collects, uses, shares and secure personal information through our services, and also describes your choices regarding our use and your access to your personal information.

Information We Collect

We collect and process the following types of personal data:

  • Contact Information: Includes name, phone number, and email address.

  • Correspondence: Communications with us, including inquiries and feedback.

How We Use Your Information

We use the personal data we collect for the following purposes:

  • Customer Service: To provide customer support and respond to inquiries.

  • Marketing Communications: To send updates, promotional offers, and information about new products, subject to your consent where required.

  • Legal Compliance: To comply with legal obligations, including tax reporting and accounting requirements.

How do we protect your personal data:

We will not transfer your personal data outside the EU without your consent.

We maintain administrative, technical and physical safeguards designed to protect person information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Sharing Your Information

We may share your information with third parties under the following circumstances:

  • Legal Requirements: If required by law, to comply with legal processes or to protect the rights, property, or safety of Luxscents UK, our customers, or others.

How long do we keep your information?

We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form to comply with future legal obligations (i.e. compliance with tax requirements and exemptions). We will securely destroy all personal information once we no longer need it.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include secure servers, data encryption, and restricted access to personal data.

Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: The right to request a copy of the information we hold about you.

  • Correction: The right to request correction of inaccurate or incomplete information.

  • Deletion: The right to request the deletion of your data, where applicable.

  • Restriction: The right to request a restriction on the processing of your data.

  • Objection: The right to object to the processing of your data for direct marketing purposes.

  • Data Portability: The right to request the transfer of your data to another organization.

To exercise these rights, please contact us at admin@luxscents.co.uk.

Complaints and Queries:

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with a clear focus to be clear and concise. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Contact us for making any such request.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner's Office in their capacity as the statutory body which oversees data protection law www.ico.org.uk/concerns

How to contact us:

If you want to request information about our privacy notice, you can email, phone or write to:

Data Protection Officer,

Luxscents UK Ltd,

Unit 3 , Cross Point Business Park, Richardson Way , Coventry , CV2 2TA

Telephone: (+44) 02475 240767

Email: admin@luxscents.co.uk